Privacy Policy

1) Scope and Compliance

This Privacy Policy applies to our website, customer accounts, order processing, customer support, and marketing communications. We aim to operate this policy in line with applicable laws and regulations of Bangladesh for e-commerce, consumer protection, and information security.

2) Information We Collect

Depending on your interaction with us, we may collect:

• Identity and contact data: full name, email, phone number, billing and shipping addresses.
• Account data: login credentials (stored as encrypted/hash values, never plain password).
• Order and transaction data: order items, amounts, shipping details, payment method, order status.
• Communication data: messages sent through contact forms, customer support replies.
• Technical data: IP address, device/browser information, visited pages, and referral source for security and analytics.

3) How We Use Your Data

We use collected information for legitimate business purposes, including:

• creating and managing your account;
• processing, confirming, shipping, and delivering orders;
• handling payments and fraud/risk checks;
• providing customer support and responding to inquiries;
• sending order updates, service messages, and (if subscribed) promotional content;
• improving product selection, website usability, and service quality.

4) Payment and Financial Data

We do not store your complete card details on our servers. Digital payments are processed through third-party providers such as bKash, Nagad, Rocket, and SSLCommerz. Their data handling is governed by their own privacy and security terms.

5) Cookies and Similar Technologies

We use cookies/session storage to keep your cart, login session, preferences, and security tokens active. We may also use analytics-related data to understand traffic and improve user experience.

6) Data Sharing

We do not sell personal data. We may share necessary data with trusted service providers only when required to operate our service, such as:

• delivery/courier partners for shipment fulfillment;
• payment gateways for payment processing and verification;
• technical providers for hosting, email, and platform operations.

We may also disclose information if required by law or lawful authority.

7) Data Retention

We keep personal information only as long as reasonably necessary for order fulfillment, customer support, accounting, legal compliance, and dispute resolution. When data is no longer required, we delete or anonymize it where feasible.

8) Security Measures

We use appropriate technical and organizational safeguards, such as secure access control, session protection, and password hashing. While no system is 100% risk-free, we continuously work to protect customer information.

9) Your Rights and Choices

You may request to:

• access or correct your account information;
• update your communication preferences;
• request deletion of your account data, subject to legal/operational obligations.

To make a request, contact us using the details below.

10) Children’s Privacy

Our services are intended for users who can legally enter into transactions. We do not knowingly collect personal data from children without appropriate consent.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last updated” date.

12) Contact

For privacy-related questions, requests, or complaints:

Email: info [at] japandirectbd [dot] com
Phone: +8801826-100102
Contact form: Contact Us